https://www.businessinsider.com/popeyes-workers-describe-chicken-sandwich-demand-chaos-2019-8
For Popeyes and Chick-fil-A, the chicken sandwich war still rages on. And at the frontlines of the battle are the employees — managers, sandwich makers, shift leaders, and cashiers — some of whom are working more than 60-hour weeks and many days without breaks in order to quell the public's craving for chicken sandwiches.
Business Insider spoke with five Popeyes employees across the US about working at the chain during the so-called "chicken wars." Workers say that they are overwhelmed and exhausted, and many are considering quitting their jobs.
"I was working like a slave in the back prepping the buns with pickles and the spicy mayo," said an 18-year-old Popeyes crew member in Orange County, California.
This employee and other Popeyes' worker have been granted anonymity in order to allow them to speak frankly about working conditions and the situation more generally at Popeyes. The Orange County employee estimated that he made at least 600 sandwiches on Saturday during an 11-hour shift. One order consisted of 35 spicy chicken sandwiches.
"Popeyes restaurants experienced unprecedented volumes over the last couple of weeks. All restaurant employees have worked very hard. We are very grateful for all that they do for Popeyes guests," a Popeyes representative said in a statement to Business Insider.
'Everyone wanted to quit'
A sign posted inside Popeyes Louisiana Kitchen in the Queens borough of New York.
Reuters
Employees told Business Insider that when the chicken sandwich was rolled out, the response was almost immediate and overwhelming.
"Everyone wanted to quit so bad because it was that bad," the 18-year-old Popeyes crew member in Orange County, California said. "We have never seen it get this insanely busy."
According to the employee, his location sold out of the chicken sandwich at around 6 p.m. the first day. The next day, it was sold out by mid-day.
He added: "My experience at Popeyes has been fine till this sandwich has come."
One now-former Popeyes employee who worked at a Newark, New Jersey, location told Business Insider that she actually did quit last Wednesday "in the middle of making two sandwiches." Crowds had been building at her location as the viral debate over who had the superior chicken sandwich raged.