The vague words were she gave him commands and he didn't comply.
Amongst everything that was stated what also gets to me is you have a lock on your door that uses your key card. You typically use it to get into your home, no? So what sense does it make that you try to use your keylock and hmm, this lock looks different. Let me enter anyways. Hmm ok, my apartment is dark, I'm going to leave it that way. I see a shadow, I'm still not gonna flip a light switch, or grab flashlight on my service belt which I am wearing to see. I'm just gonna point my gun in the dark to this mysterious figure who's burglarizing my home.
Too many holes...