Unfortunately, the U.S. Congress has not taken action to save the Affordable Connectivity Program (ACP), and, therefore, the government has alerted providers that the program will soon end for all Internet and mobile providers nationwide. Spectrum appreciates the efforts of thousands of our customers who contacted Congress to try to save the program and we understand how important the ACP has been in keeping over 23 million U.S. families connected. We are very disappointed with this latest news and will continue to express to the government our concern over the impacts this change may have for you.
What This Means for You
As a result of the program ending, your April bill will be the last bill to include the ACP credit of up to $30 you have been receiving toward your monthly Internet service. Your Spectrum Internet plan will continue after the program ends. You do not need to take any action. You will be billed your normal monthly rate without the ACP credit and general terms and conditions will apply. If you are receiving a promotional discount on your Spectrum Internet, that discount will remain until the promotion ends. Log in to your account at Spectrum.net or through the My Spectrum App to view your rate and any applicable promotions.
Important Reminder
You can remain at your current level of Internet service; no action is required. If you would like to add service, remove service, or hear about other low-priced options available call 833-516-3606 and a Spectrum Representative will work with you to find the service option that best fits your needs.
Save on Mobile Today As a loyal customer, we would like to ensure that you continue to receive the value that the ACP credit provided you. To offset the loss of the government's credit of up to $30/mo., Spectrum is offering you a FREE Unlimited mobile line for 12 months - valued at $29.99/mo. Contact us today to take advantage of this special offer. Join the millions of satisfied customers on the nation’s fastest-growing Mobile provider. With Spectrum Mobile you will enjoy Unlimited talk, text, and data with fast, reliable 5G access included.
We appreciate your loyalty and look forward to continuing to serve you.
Thank you for choosing Spectrum,
Spectrum Support Team
SPECTRUM MOBILE: Limited time offer; subject to change; offer applies to qualified residential customers without any outstanding obligation to Charter. Taxes and fees extra in select states. Free Unlimited line reflected with up to 12 months credit on bill statement. Standard rates apply after promo period or if qualifying Internet service is not maintained. Requires purchase of a new Unlimited line; limited to one free line per account. Free Unlimited line cannot be applied to existing lines on customer account. Tablets not eligible for promotion. Reduced speeds after 30 GB of usage per line. Services subject to all applicable service terms and conditions, subject to change. Not available in all areas. Per line activation fee, Spectrum Internet and Auto Pay required. Restrictions apply.
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