Haven't been to one of her concerts, so I can't speak from first hand experience.
But if that vid clip is any indication, she's deserves all the accolades she gets because it looks like she puts everything she has into it.
It appears she likes to keep her fans engaged and it looks like she immerses herself in whichever song she's singing, like she's really having fun with what she is doing and sharing a part of herself with the audience.
So props to her, because that looks like some hard work to do night after night.
Kind of reminds me of seeing Sade in concert (which truly was an experience).