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Sales & Marketing: Fan Development
Account Experience Specialist - Phoenix Suns (Phoenix, AZ)
In our continuous efforts to deliver the highest level of standards to our customers and community in a competitive and ever-changing market, the Phoenix Suns are excited to take a new approach towards customer service. The mission of the Account Experience Team is to consistently deliver superior specialized customer care and provide an overall one of a kind experience for all of our Sixth Man Account holders. By recognizing each of our Sixth Man Accounts as a unique asset to our organization, the daily goal of each Specialist is to continually grow current Corporate and Personal Account Holder relationships by utilizing some of the most innovative costumer retention vehicles in the industry. Specialists have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management system, making outbound calls, VIP invites and other specialized team related events. Specialists will be responsible for managing a portfolio of Phoenix Suns customer relationships, as well as providing the highest levels of service, and retention, to the Phoenix Mercury, and Phoenix Roadrunners. Through providing this type of personalized service to each and every account, Specialists work to build enduring relationships with our Season Ticket Holders. The end goal of the Specialist is to ultimately increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Phoenix area market and the overall Sports Industry. Responsibilities include (but not limited to):
Conducting six personal contacts per year with each Account in your personal portfolio (contacts can consist of out-of-office appointments, in-arena tours, seat visits, invites to special VIP events, personalized letters, etc…) Make a minimum of 30 out-bound calls a day Work sales/service tables at 35+ US Airways Center events Providing outstanding service to all incoming customer emails, phone calls, faxes, etc… Responsible for renewing 85% of all first Sixth Man Accounts Responsible for renewing 90% of overall portfolio Utilize CRM management system to track and report progress of relationships with all portfolio accounts Grow personal account base through up-selling and cross selling all US Airways Center properties (Phoenix Suns, Phoenix Mercury, Phoenix Roadrunners) Attend weekly meetings conducted by Account Experience Manager Qualifications: Must posses a burning desire to help set the standard for customer service departments through out the Sports Industry. Successful candidates will also display the highest levels professionalism, pride, and work ethic. Strong communication skills, positive attitude, and an eagerness to learn are a must. Sales experience preferred. One year customer service background required. College degree required. Bilingual helpful.
No Phone Calls Please
Note: When you apply for this job online, you will be required to answer the following questions:
1. Do you have one year of customer service experience?
Sales & Marketing: Fan Development
Account Experience Specialist - Phoenix Suns (Phoenix, AZ)
In our continuous efforts to deliver the highest level of standards to our customers and community in a competitive and ever-changing market, the Phoenix Suns are excited to take a new approach towards customer service. The mission of the Account Experience Team is to consistently deliver superior specialized customer care and provide an overall one of a kind experience for all of our Sixth Man Account holders. By recognizing each of our Sixth Man Accounts as a unique asset to our organization, the daily goal of each Specialist is to continually grow current Corporate and Personal Account Holder relationships by utilizing some of the most innovative costumer retention vehicles in the industry. Specialists have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management system, making outbound calls, VIP invites and other specialized team related events. Specialists will be responsible for managing a portfolio of Phoenix Suns customer relationships, as well as providing the highest levels of service, and retention, to the Phoenix Mercury, and Phoenix Roadrunners. Through providing this type of personalized service to each and every account, Specialists work to build enduring relationships with our Season Ticket Holders. The end goal of the Specialist is to ultimately increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Phoenix area market and the overall Sports Industry. Responsibilities include (but not limited to):
Conducting six personal contacts per year with each Account in your personal portfolio (contacts can consist of out-of-office appointments, in-arena tours, seat visits, invites to special VIP events, personalized letters, etc…) Make a minimum of 30 out-bound calls a day Work sales/service tables at 35+ US Airways Center events Providing outstanding service to all incoming customer emails, phone calls, faxes, etc… Responsible for renewing 85% of all first Sixth Man Accounts Responsible for renewing 90% of overall portfolio Utilize CRM management system to track and report progress of relationships with all portfolio accounts Grow personal account base through up-selling and cross selling all US Airways Center properties (Phoenix Suns, Phoenix Mercury, Phoenix Roadrunners) Attend weekly meetings conducted by Account Experience Manager Qualifications: Must posses a burning desire to help set the standard for customer service departments through out the Sports Industry. Successful candidates will also display the highest levels professionalism, pride, and work ethic. Strong communication skills, positive attitude, and an eagerness to learn are a must. Sales experience preferred. One year customer service background required. College degree required. Bilingual helpful.
No Phone Calls Please
Note: When you apply for this job online, you will be required to answer the following questions:
1. Do you have one year of customer service experience?
