Gamers: Sony Removes Cyberpunk 2077 From PlayStation Store, Offers Refunds

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Sony Removes Cyberpunk 2077 From PlayStation Store, Offers Refunds
By Zoe Haylock@zoe_alliyah
Marcin Iwinski, co-founder of CD Projekt Red. Photo: AFP via Getty Images

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PC gamers, wipe that smug look off of your face … The gaming community did their waiting, eight years of it! But just over a week after the highly anticipated release of Cyberpunk 2077, Sony announced it would be removing the game from its online store and offering refunds. This comes as negative reviews and criticisms pile up over the game’s poor performance on Playstation 4, operated by Sony, and Xbox One, operated by Microsoft. Even a Keanu Reeves character can’t save it. CD Projekt Red, the Warsaw-based game developer, said on Friday that the decision to “temporarily suspend” sales was made mutually between the companies. “According to our knowledge, starting today, everyone who is not willing to wait for updates and wants to refund their digital copy of the game, can do so by submitting a request,” they wrote.

On Monday, CD Projekt Red apologized for not previewing the game, which retails for $59.99, on the previous generation of consoles, only the newer, difficult-to-find PlayStation 5 and Xbox Series X. “We should have paid more attention to making it play better on PlayStation 4 and Xbox One,” the company said in a statement. Players on the older consoles have reported numerous bugs and crashes that many feel make the game unplayable. The developer promised to fix the issues plaguing gamers in larger patches coming in January and February. “Together these should fix the most prominent problems gamers are facing on last-gen consoles,” the company added. Fans have been waiting for this one since it was announced in 2012. Trailers were shown at the E3 gaming convention in 2013, 2018, and 2019 before an April 16, 2020 release date was set. But in classic 2020 fashion, it faced delays this year, too, going to September 19, to November 19, to finally being released on December 10. What’s another month or so to make it playable after eight whole years?
 
I heard people say the liked the game but it felt unfinished. It wasn’t ready for launch at all.
 
Microsoft offers Cyberpunk 2077 refunds for all digital sales, but it’s not pulling the game
2
Refunds for unhappy Xbox players
By Tom Warren@tomwarren Dec 18, 2020, 12:33pm EST



Microsoft says it’s now offering Cyberpunk 2077 refunds to anyone who has purchased the game via its Microsoft Store. While the company has been offering refunds to some customers already, Microsoft is now expanding this to cover anyone who has purchased the game digitally.

“We know the developers at CD Projekt Red have worked hard to ship Cyberpunk in extremely challenging circumstances,” explains a Microsoft spokesperson in a statement to The Verge. “However, we also realize that some players have been unhappy with the current experience on older consoles. To date, we have granted refunds to the vast majority of customers who have requested one. To ensure that every player is able to get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice.”

If you’re interested in a Microsoft Store refund, you can follow the steps on Microsoft’s support page.

The refund policy expansion follows days of complaints around bugs, crashes, and the way the game runs on base PS4 and Xbox One consoles. Sony also moved to refund unhappy Cyberpunk 2077 players this week and even removed the game from the PlayStation Store. Microsoft isn’t going as far as Sony to fully remove the game, as the title is still listed and available on the Microsoft Store.

Sony and Microsoft’s moves to refund players come just days after Cyberpunk 2077 developer CD Projekt Red said people unsatisfied with their purchase on the PS4 or Xbox One should request a refund. CD Projekt Red has also committed to releasing patches to improve the game, with one due in the coming days and more significant patches planned for January and February.

 
Cyberpunk Game Maker Faces Hostile Staff After Failed Launch
By
Jason Schreier
December 18, 2020, 11:25 AM EST
  • Highly anticipated Cyberpunk 2077 was full of bugs at launch
  • Sony pulled the game from PlayStation Store, offers refunds

Rebellion is in the air at Polish video game publisher CD Projekt SA after the company’s highly anticipated, and thrice-delayed, latest title was released to scathing reviews about glitches.


Frustrated and angry staff fired questions at the board during an internal video meeting Thursday that opened with management apologizing for Cyberpunk 2077’s disastrous launch, according to two people who were present. It was a fitting atmosphere for a company whose slogan, plastered on posters all around its Warsaw office, is “We are rebels.”




Developers asked blunt questions about the company’s reputation, the game’s unrealistic deadlines and the relentless overtime in the months and years leading up to the game’s Dec. 10 release.


The meeting took place before Sony Corp.’s shocking announcement that it was pulling Cyberpunk 2077 from the PlayStation Store and will offer full refunds to any customer who requests one. During the staff meeting, CD Projekt’s directors said they had come to an arrangement with Sony but didn’t offer specifics. In a Twitter post on Friday, the company said that “following our discussion with PlayStation, a decision was made to temporarily suspend digital distribution” of the game.


A CD Projekt spokeswoman said the company wouldn’t comment on internal meeting discussions.

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https://www.bloomberg.com/screentime?in_source=postr_index

Cyberpunk 2077 is one of the biggest games of the year and has been a financial success, selling more than 8 million pre-orders and notching sales records for PC games. But players have found the game full of bugs, particularly on the last-generation PlayStation 4 and Xbox One consoles, sending CD Projekt shares plummeting and leading fans and critics to describe Cyberpunk 2077 as unfinished. CD Projekt’s stock fell 12% in Warsaw Friday, punctuating a steady decline this month that has wiped out gains for the year.


During Cyberpunk 2077’s development, staff endured multiple periods of extensive overtime including mandatory six-day weeks to finish the game, Bloomberg has reported. When asked about this crunch time in the Q&A, the directors said they had plans to improve production practices in the future but didn’t elaborate, according to one person who was there.

One employee asked the board why it had said in January that the game was “complete and playable” when that wasn’t true, to which the board answered that it would take responsibility. Another developer asked whether CD Projekt’s directors felt it was hypocritical to make a game about corporate exploitation while expecting that their employees work overtime. The response was vague and noncommital.

Many industry observers have wondered why Cyberpunk 2077, which was first announced in 2012 and was delayed three times in 2020, still appears to be unfinished. Several current and former staff who worked on Cyberpunk 2077 have all said the same thing: The game’s deadlines, set by the board of directors, were always unrealistic. It was clear to many of the developers that they needed more time.

 
Yeap... alot of these companies think they are slick by using the PS4/XBox One releases as beta testing for their PS5Xbox X releases...
They should've released the game as a Beta on all generations and then only released on nex gen and PC.
 
This game is very good and I am playing on PS4. I have a kick ass PC and was debating on buying it on PC but I will stick with what I have and play now and then later on PS5 when I finally get it.
 
This game is very good and I am playing on PS4. I have a kick ass PC and was debating on buying it on PC but I will stick with what I have and play now and then later on PS5 when I finally get it.
I am currently playing it on PC. Some glitches but nothing game breaking as yet. 14 hours in.
 
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