From Alien Trust...
Good Afternoon Everyone,
My apologies for not posting an update yesterday, but we really had nothing new to pass on.
We have come to a decision on where to go from here. Please understand that there is simply no way for us to please everyone, no matter what we decide to do there will be those that are no going to like it, and we understand that.
At the present time, our staff is puring through all Pending transactions and posting them back to your account balance so that we can get an accurate representation of the total damage we've incurred in this debacle.
Once this is completed, we will do a complete back up of all financial information pertaining to your account. At that point we will will clear all existing balances and keep the backup on file.
We will be keeping all the database referrals and members in place, just zeroing the member levels so that we can start fresh with a new payment processor.
WE WILL KEEP YOUR EXISTING MEMBER LEVEL AND PAYMENT INFO ON FILE FOR REPAYMENT AT A LATER DATE!
Once we get a total figure and know exactly what the damage is, we can then begin setting aside our profits in order to build a fund up to the total amount needed to refund all members. WE WILL NOT BE PROCESSING ANY EARNINGS ONLY AD BUY DOLLARS.
Please keep in mind folks that this will take some time, but we always keep our promises and we'll get this money refunded to you, even though we aren't the ones who stole it. Hopefully we can recover this through legal means and the process will go faster, but either way, we feel the same pain that all of you are feeling and we're in this with you 100%.
We'll also be ensuring that your Site Credits for your earlier purchases aren't affected, this way we are keeping our end of the bargain and providing exactly what you paid for, the advertising of your websites. Ultimately folks please remember, we're under no obligation to pay anyone to surf, we are indeed obligated to either deliver the traffic you purchased, or refund your money.
BUT... we're gonna do both! You will get your traffic, and you will get a refund. First the traffic, then the refund. As I said, just keep in mind that it will take some time for us to get back to a level where we can start getting these refunds out to you, BUT WE WILL NOT LET YOU DOWN!
So, tonight after midnight we'll get started on adjusting account balances and getting back on the road.
Right now you're asking, "What payment processors will you be taking?"
Once again, some will agree with this strategy, and some will not. But let me share with you why we got hit so hard with this and what we're doing to solve it moving forward.
Once of the main reasons we got hammered was because of our weekly commission system. In order to facilitate the weekly payout we needed to keep most of the funds from ad sales in our StormPay account in order to ensure we always had enough funds to pay the weekly commissions. Obviously, we had no way of knowing StormPay would do this to us after years of processing literally millions of dollars in fees through their company. But they have, and that's that.
So how to we improve the system so that this CAN'T happen again?
By keeping the money in the BANK! That's how. Here's how we're going to get it done.
By reading through everyone's posts there will be no way to satisfy everyone. We saw some good recommedations for processors, then a few posts later there would be someone who hated that site.
So after extensive searches and looking into quite a few payment venues we've decided to set up the following system.
Immediately tomorrow we'll begin taking E-Gold once again. They seem to have recovered nicely from their investigation and have solved most of the previous issues that concerned us most, other than the no-chargeback issue.
As soon as we get the new IPN's completed we'll begin taking Uniclear and AlertPay. Both of these companies have good reputations, and 0 complaints through the BBBonline.
As I said, we'll be accepting these as forms of payment, but we will be transferring all ad sales funds from these accounts daily to our bank which is Chase (formerly BankOne) and we will be paying out commissions bi-weekly via check directly from our bank through QChex.com.
After several days of deliberation it became clear that the ONLY way to keep from getting into this situation again was to let the bank control the money and not the processors. Using the QChex system, which has been dramatically improved with far greater security and verification will also us to send checks to all our members worldwide directly from our bank quickly and efficiently.
You as a member will be able to print our your checks directly to your printer via the web (you will need theproper printable check forms and magnetic ink, both of which a very inexpensive) within 24 hours, after which if you don't print the check out, it will be mailed directly to you.
Once again I know that some people will not like this situation, but folks you need to understand THE INDUSTRY IS BLEEDING BAD, and the only way for us to ensure the security of our money is to keep it in the bank. We all need to change the way we think about the industry, we need to get that idea of doing things the old way out of our heads and start thinking about how we can secure the industry for the future.
We all know that there's nothing illegal about our industry, we offer significant advertising value for your money, there is no more targeted advertising available online than the traffic exchange industry, period. We have real products and we pay commissions for the sales of those products.
So just to recap:
1. The database will be backed up with everyone's current member levels and credits and saved in order to refund members over time, then reset to 0 member levels to re-launch.
2. Ad credits will be available for viewing to fulfill advertising packages starting tomorrow.
3. We will be accepting new Ad Buys starting tomorrow through E-Gold, then in a few days time Uniclear and AlertPay will become available.
4. Commission checks will begin to be paid starting 1 week from this Friday directly from our Chase Bank account through QChex.com payment services.
Like I said several times I know some will not like this set up, but we have alot of confidence that this set up will be much more secure and safe over time as we move forward.
Thanks everyone and sorry once again that it took us so long to get this news to you, but we certainly had quite a lot of research to do to make sure we were making the right decision.
Have a great evening and we'll see you tomorrow.
Vince Kronlein
Executive Director
North Shore Media